GCCMI Call Center Model
To understand how the GCCMI CCBP-SS 2.800 was conceived and developed, It is fair to state that all started with the world-renowned Business Integration Model: the strategy as a main driver for people, process and technology business capabilities.
The GCCMI Call Center Model (GCCMI CCM) is a business performance customer-centric prototype. Driven by strategic direction, the traditional People, Process and Technology business capabilities are replaced by Human Capital, Service Operation and Business Support capabilities
Figure 2.3 - GCCMI CCM
The GCCMI Call Center Model (GCCMI CCM) is a business performance customer-centric prototype. Driven by strategic direction, the traditional People, Process and Technology business capabilities are replaced by Human Capital, Service Operation and Business Support capabilities. READ MORE