GCCMI CCBP-SS 2.900 Standard is composed of 3 strategic capabilities (talent deployment, engagement and support)

Each capability or driver has a set of 4 multicultural call center best practices

Each of the twelve GCCMI call center best practices represents a set of six performance management characteristics

Shown below is the mapping to the GCCMI CCBP 2.900 Standard Diagram

1. Apply

You contact us and we courier or email you the site certification application form (SCAF)
You fill SCAF and send to GCCMI

2. Assess

GCCMI reviews your SCAF response input
GCCMI sends you assessment score and certification decision

3. Accredit

If you pass, GCCMI sends the U$5K certification payment link
GCCMI emails your report and issues your certificate in performance excellence

The whole process from application to accreditation is comprised of 5 working days duration

Start Your GCCMI Certification Assessment

*: If your overall score is 70%+, GCCMI will then issue your call center channel a Declaration of Compliance in a form of a Certificate in Performance Excellence for the Adoption and Implementation of GCCMI Call Center Best Practices Standard Set (GCCMI CCBP-SS 2.900).