GCCMI CCBP-SS 2.800 Standard is composed of 3 strategic performance drivers (talent deployment, engagement and support). Each driver has a set of multicultural call center best practices. Each of the eleven GCCMI call center best practices represents a set of performance management characteristics. GCCMI measures your degree of representing each performance management characteristic through a compliance assessment scale.
You contact GCCMI and we send you the certification application form (CAF)
You fill CAF and send to GCCMI
GCCMI reviews your CAF
GCCMI notifies you the score results
GCCMI sends you online payment link (total fees $5000).
GCCMI sends report and certificate* is shipped to your call center
The whole process from application to accreditation is comprised of 5 working days duration
*: If your overall score is 70%+, GCCMI will then issue your call center channel a Declaration of Compliance in a form of a Certificate in Performance Excellence for the Adoption and Implementation of GCCMI Call Center Best Practices Standard Set (GCCMI CCBP-SS 2.800).