
Our Standard
GCCMI CCBP-SS 2.800 Standard is composed of 3 strategic performance drivers (talent deployment, engagement and support). Each driver has a set of multicultural call center best practices. Each of the eleven GCCMI call center best practices represents a set of performance management characteristics. GCCMI measures your degree of representing each performance management characteristic through a compliance assessment scale.

1. Apply
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You contact GCCMI and we send you the certification application form (CAF)
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You fill CAF and send to GCCMI
2. Assess
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GCCMI reviews your CAF
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GCCMI notifies you the score results
3. Accredit
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GCCMI sends you online payment link (total fees $5000).
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GCCMI sends report and certificate* is shipped to your call center
The whole process from application to accreditation is comprised of 5 working days duration
*: If your overall score is 70%+, GCCMI will then issue your call center channel a Declaration of Compliance in a form of a Certificate in Performance Excellence for the Adoption and Implementation of GCCMI Call Center Best Practices Standard Set (GCCMI CCBP-SS 2.800).