Accreditation / Certification Benefits

​

​

Eligibility & Target Audience

​

• Who should apply:  Customer Experience executives, contact center directors and managers who want to measure their implementation against the GCCMI CCBP‑SS 2.900 standard and embed cutting‑edge best practices such as AI‑assisted CX, agent engagement, omnichannel routing and remote‑friendly operations, into their service and sales organization.

• Call center size: Small to medium sites (5–350 seats) with at least inbound ACD technology or outbound lead systems. Centers must value agent well‑being, understand their CX impact and recognize the role of the contact center in their brand’s success

​

​

​

​​

​​​

Why Assess Against GCCMI CCBP‑SS 2.900?

Completing the Site Certification Application Form (SCAF) acts as both diagnostic and roadmap. You’ll:

• Uncover hidden opportunities and blind spots across people, process and technology

• Rate yourself on 65 performance characteristics spanning 12 best‑practice domains

• Learn practical tips to elevate standards, from AI‑enabled agent assist to well‑being programs.

• Receive a personalized assessment report and access to GCCMI performance tools

• Earn a Certificate in Performance Excellence when you achieve a 70 % assessment score (CC‑PASS)

​

​

​

Certification Benefits

• Global best practices: Adopt a universal set of management practices aligned with multichannel CX, remote/hybrid work and AI integration.

• Performance roadmap: The CCBP‑SS 2.900 blueprint offers a structured action plan for talent development, QA, workforce management and crisis readiness

• AI & digital tools: Gain early access to GCCMI performance tools and AI-enabled resources—even before completing certification

• Prestige & career growth: A GCCMI certificate showcases your site’s excellence, inspires workplace pride and strengthens your professional credentials

• Reward & recognition: Celebrate success with your team; parties encouraged!

• Flexible payment: Pay only after achieving your PASS mark; certification is budget‑friendly and equivalent to a typical five‑day training investment

• Competitive edge & global recognition: Differentiate your center in the marketplace and be recognized within the global call‑center community

​

Key Features

• 100 % online: All assessments are virtual; there are no consultant visits or lengthy calls

• Simple & scalable: Designed to fit B2B and B2C SME call centers across any region (less than U$7K)

• Fast-tracked: Receive your certificate in less than one month

• Qualitative focus: Assessment of management practices, not raw metrics

• Size & tech inclusive: Suitable for centers from 5 to 350 seats, even those with minimal technology (as long as there’s an ACD or equivalent)

• Valid for two years: Certification remains in effect for 24 months, ensuring sustained recognition