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Know How Good Your Contact Center Really Is
Built from 25+ years of real contact center transformation experience; not theory.
GCCMI helps contact centers quickly assess how well they run, identify improvement gaps, and earn a Certificate in Performance Excellence if they achieve the required score. It's all done through our unique GCCMI Call Center Best Practices Standard Set (CCBP-SS 2.900)
12
Management Practices Assessed
Across 3 strategic capabilities: Talent Deployment, Engagement & Support
5 Days
From Assessment to Certificate
100% virtual assessment, no consultant visits
U$5,000 Certification Fee
Pay only after achieving the certification score
No hidden costs, no benchmarking fees
70%
Minimum Score Required to Certification
Management Practice Assessment, not KPI comparison
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