GCCMI Call Center Model

To understand how the GCCMI CCBP-SS 2.800 was conceived and developed, It is fair to state that all started with the world-renowned Business Integration Model: the strategy as a main driver for people, process and technology business capabilities.

 

The GCCMI Call Center Model (GCCMI CCM) is a business performance customer-centric prototype. Driven by strategic direction, the traditional People, Process and Technology business capabilities are replaced by Human Capital, Service Operation and Business Support capabilities

Figure 2.3 - GCCMI CCM

The GCCMI Call Center Model (GCCMI CCM) is a business performance customer-centric prototype. Driven by strategic direction, the traditional People, Process and Technology business capabilities are replaced by Human Capital, Service Operation and Business Support capabilities. READ MORE

Share your thoughts!

 

​Email : info@gccmi.com

Toronto, Canada

​​​

© 2017 by GCCMI.